1. We are finishing the manufacturing of the first batch of HUDWAY Drive devices. At the very end of January we will start shipping it. All pending orders for Indiegogo customers, and most orders placed on HUDWAY Store (up until February 13, 2020) will be fulfilled.
2. For all other pending orders, we have no exact ETA at the moment. And here's why.
One of our key production partners, a Korean company called Kivic, Inc.
seems to have gone out of business. They owe us a batch of 4,000 PCB units and TFT displays for HUDWAY Drive, which we paid for. This was our second order with them, and the first one was delivered timely, with great customer service and support.
Earlier in 2020, they confirmed that the second order was manufactured and will be delivered to our assembly partner facility by the beginning of delivery.
In October, their CEO warned us that he won't be available for a few weeks because of heart surgery he had to undergo. Ever since, our continued efforts to reach out to them either by phone, email, visiting their office, or through their ex-employees failed.
We have received a few insights that the company has accumulated large debts and has failed to fulfill their responsibilities with a number of other customers, too. And that Kivic employees have not been receiving their salary for a few months. Which, to some extent, explains why no one answered us.
We're now initiating a legal pursuit. However, we would still be open for a peaceful resolution with Kivic and find a way to receive the components if they were manufactured, as it may take us up to a few months to reproduce them from scratch.
This is why we cannot tell when we will ship all the remaining orders.
We're sure that HUDWAY Drive is a great product, and those our partners to whom we have shown the samples, confirm it.
And with Kivic components or not, we're moving forward. We have initiated these components reproduction already, and we will keep you updated on its progress — and on our investigation about Kivic.
If you have any information about Kivic, please email us at firstname.lastname@example.org. Any bit may help.